Question 1

Can I use your digital products on multiple devices?

Accepted Answer

Yes, you are welcome to use your purchased digital products on multiple devices, as long as they are for your personal use only. This means you can plan seamlessly across your tablet, smartphone, and computer. However, sharing the files with others who have not purchased them is against our policy.

Question 2

How to open a ZIP file?

Accepted Answer

Once you've downloaded the ZIP file, unzip it by right-clicking on your mouse & click on "extract all". Your files will then be in the folder it created.

Question 3

How will I receive my purchased digital products?

Accepted Answer

Immediately after your purchase, you will receive an email with a download link to your digital products. This email will be sent to the address you provided at checkout. By clicking on the link, you can download your files directly to your device. Please ensure you check your spam or junk folder if you do not see the email in your inbox.

Question 4

What is your refund policy for digital products?

Accepted Answer

Due to the digital nature of our products, we are unable to offer refunds once the purchase has been made and the products have been downloaded. We encourage customers to read product descriptions carefully and reach out to us with any questions before making a purchase. Your satisfaction is important to us, and we are here to help with any issues or concerns you may encounter.

Question 5

Can I use your digital products on multiple devices?

Accepted Answer

Yes, you are welcome to use your purchased digital products on multiple devices, as long as they are for your personal use only. This means you can plan seamlessly across your tablet, smartphone, and computer. However, sharing the files with others who have not purchased them is against our policy.

Question 6

What should I do if I have trouble downloading or using a product?

Accepted Answer

If you encounter any difficulties downloading or using our products, please contact us immediately at support@redbudsandribbons.com. Provide a detailed description of the issue, and if possible, include screenshots. Our support team will get back to you as quickly as possible with a solution to ensure you can enjoy our products to their fullest.

Question 7

I haven’t received my order confirmation or download link. What should I do?

Accepted Answer

First, please check your spam or junk mail folder, as sometimes our emails can end up there. If you still cannot find the confirmation email, contact us at support@redbudsandribbons.com with the name and email address used to make the purchase. We will verify your order and resend the download link to you.

Question 8

Can I share my downloaded items I’ve purchased with a friend?

Accepted Answer

Our products are intended for personal use only. This means you cannot share the files with others who have not purchased them. However, we appreciate referrals and may offer discounts or referral benefits. Please contact us for more information.

Question 9

How often do you release new designs?

Accepted Answer

We regularly release new designs to keep your planning fresh and inspiring. To stay updated on our latest releases, we recommend signing up for our newsletter.

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